bd221's Privacy Policy — Your Data Is Our Responsibility

1 Introduction & Scope of Application

bd221 is an online gaming platform that serves users in Bangladesh. We place the highest importance on user privacy in the operation of our platform. This privacy policy ("Policy") applies to the bd221 website and all related services.

This Policy explains what types of information we collect, how that information is processed, the purposes for which it is used, and what measures we take to protect your information. By using our services, you are considered to have agreed to the terms of this Policy.

This Policy applies only to bd221's own platform. It does not apply to any third-party websites or services, and users of those platforms are responsible for complying with their respective privacy policies.

2 Information We Collect

bd221 may collect two types of information from you: (a) information you voluntarily provide, and (b) information collected automatically while you use the platform.

2.1 Directly Collected Information

During the account registration and verification process, we may collect the following information:

• Full name and date of birth (for age verification purposes)
• Valid email address and phone number
• Residential address and national identity card details (as required for identity verification)
• Financial transaction details — such as information linked to your bKash, Nagad, Rocket, or Upay account
• Records of your communications with customer support

2.2 Automatically Collected Information

When you use bd221, certain information may be collected automatically:

• IP address, browser type and version
• Device type, operating system, and screen resolution
• Traffic source, page visit duration, and navigation patterns
• Session information collected through cookies and similar technologies
• Information about gaming activity and preferences

3 Purposes of Data Use

We use your information only for specific, legitimate purposes. bd221 may process your information for the following reasons:

4 Data Sharing & Disclosure

bd221 does not sell or rent your personal information to any third party. However, in certain circumstances we may share information on a limited basis:

• Service Provider Partners: Limited information may be shared with trusted third parties for payment processing, technical support, and gaming content delivery. These partners are bound by strict confidentiality agreements.
• Legal Obligations: We are required to comply with the law if disclosure of information is necessary pursuant to a valid court order or the directive of a regulatory authority.
• Fraud Prevention: Relevant information may be disclosed when cooperating with authorities to detect and prevent fraudulent activity.
• Business Transfers: Information may be transferred in the event of a business restructuring or merger, though the terms of this Policy will continue to apply.

Outside the circumstances described above, we will never disclose your personal information to any third party without your consent.

5 Cookies & Tracking Technologies

bd221 uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve your user experience.

5.1 Types of Cookies

• Essential Cookies: These ensure the basic functionality of the platform — such as maintaining your login session. Without them, the site will not function properly.
• Functional Cookies: These remember your preferences and settings, such as language selection or game preferences.
• Analytical Cookies: These analyse how the site is used to help improve our services. The data collected is aggregated and anonymous.

You can disable cookies by changing your browser settings. Please note, however, that disabling certain cookies may limit the functionality of the site.

6 Data Security Measures

bd221 has put in place several technical and organisational measures to keep your information secure:

• SSL/TLS Encryption: All our webpages and transactions are secured with an SSL certificate. Data is encrypted while in transit.
• Access Controls: Only authorised personnel can access your information. A log is kept of every access.
• Secure Data Storage: Your information is stored on secure servers and regular backups are taken.
• Periodic Security Reviews: We regularly evaluate our security measures and make improvements as needed.

Nevertheless, the transmission of information over the internet is not entirely risk-free — we cannot guarantee 100% security, but we are committed to maintaining the highest level of caution.

7 Data Retention Period

bd221 retains your personal information only for as long as necessary. The following factors are considered when determining the retention period:

• The duration your account remains active
• Financial transaction records — for a period determined by legal requirements
• Time required to resolve legal disputes or claims
• Customer support history — for the purpose of maintaining service quality

Even after an account is closed, some information may be retained for a specified period due to legal requirements. Once that period expires, the information is securely deleted or anonymised.

8 Your Rights & Choices

You have certain important rights regarding your personal information that bd221 respects:

8.1 Right to Access

You may submit a request to find out what information we have collected about you. After verification, we will provide the relevant information.

8.2 Right to Rectification

If the information held in your account is inaccurate or incomplete, you may request a correction. We will make the necessary changes after appropriate verification.

8.3 Right to Erasure

In certain circumstances, you may request the deletion of your personal information. However, due to legal obligations, it may not be possible to delete all information immediately.

8.4 Right to Object to Processing

You have the right to object to the processing of your information for specific purposes. You may withdraw your consent to marketing communications at any time.

If you wish to exercise these rights, please contact our support team. We will endeavour to respond to your request as quickly as possible.

9 Protection of Minors

bd221 strictly enforces age restrictions. Our services are intended only for those aged 21 or above. We do not intentionally collect any information from minors.

If it comes to our attention that a minor has registered on our platform, we will immediately close that account and delete the associated information. If parents suspect that their child's information may be present on our platform, please contact our support team.

10 Policy Changes

bd221 reserves the right to update this privacy policy from time to time. If any significant changes are made, we will publish a notice on our website.

If you continue to use bd221's services after an updated policy has been published, it will be assumed that you have agreed to the new terms. For this reason, you are advised to review this page periodically.

If there is any ambiguity regarding the content of the Policy, the most recently published version will take precedence over any earlier version.

11 Cross-Border Data Transfers

bd221's servers and third-party service providers may be located in various countries, which means your information may be transferred across international borders. In such cases, we ensure that appropriate data protection measures are in place.

Even if the data protection laws in the countries or jurisdictions to which information may be transferred are not equivalent to those of Bangladesh, we put contractual safeguards in place.

12 Responsible Gaming & Data Use

bd221 may use information about your gaming activity to ensure your wellbeing. As part of responsible gaming, we may analyse data for the following purposes:

• To identify unusual gaming patterns that may indicate problematic behaviour
• To effectively manage self-exclusion requests
• To keep protective tools such as deposit limits and time limits operational

To learn more about responsible gaming, please visit our Responsible Gaming page.